Housekeeper - floor service manager
Housekeeping - staff responsible for cleaning rooms and corridors in hotels
Hotelarz - a person professionally prepared to work in hotels and professionally active in them, regardless of their position
Infant – child up to 2 years old
Residential unit - a room occurring in the residence part, consisting of: living room, hall, hygienic and sanitary node (w.h.s.) and other complementary elements such as: balconies, kitchenettes, dining rooms, bedrooms, etc.
Foyer - reception hall with all the interior area
Hotel Guest / Guest - each person staying at the hotel on the basis of a hotel agreement concluded with the object
Guest staying overnight - each person staying in the hotel under the hotel contract concluded with the object
Registration card - a card confirming the registration of the Hotel Guest in accordance with the registration obligation
A residence card - a document confirming the Residence of the Guest in the hotel and authorizing to use certain services of this hotel, enables identification of the guest
Guarantee deposit - the type of payment for the reservation, which is a condition of order acceptance
Hotel deposit - a place (safe) in a hotel where guests store my valuables
Hotel day - the smallest unit of time in, for which you can rent a place to stay. Note that hotel day does not equal 24hour day time. Every hotel or any other facility offering rooms or properties for rent, defines their own hotel day by check-in time (you can rent room starting from this time, not earlier) and check-out time (the mandatory time you have to leave room). So a hotel day may last 20hours.
Balneology - a type of treatment used in sanatoria characterized by a comprehensive action on the whole body
End of the hotel day – specific time at which guests should leave the room (the have to check-out)
Currency exchange - the place where the purchase and sale of currencies takes place on the basis of the obtained concession, according to market prices
Client - a person who purchases a service or other merchandise. This is not a popular term in hotel industry, it is more often to call every "client" a Guest
Late cancellation - cancellation of reservations after the no-cost deadline
No show – A guest with a reservation who did not show up at the facility
Maid in room - room during cleaning
Maitre d'hotel - restaurant manager
Client with the status of a Hotel Guest - a person with the status of a hotel resident, not renting a room but using other services provided by a hotel facility
Hotel visitor - a person who does not use hotel accommodation, may use some of his services
Airport fee - a fee including taxes and fees set by a specific airport, added to the price of the ticket upon its purchase
Pigeon hole - a locker in the hotel reception assigned to a particular room
Piktogramy - shortcuts / directions in the form of drawings
Reception - the main point of contact of the hotel with the guest
Register - a registration book at the hotel
Hotel terms and regulation – a list of rules and rules applicable in a given hotel. It is very important you read the hotel property regulations before checking-in to avoid misunderstanding
Booking - a written or oral request with a request to keep a certain number of beds at a specific time specified by the client
Guaranteed reservation - a written or oral request with a request to detain a specified number of beds at a given time specified by the customer, confirmed by payment
Reservation on request - a written or oral request with a request to detain a specified number of beds at a given time specified by the client, to be confirmed by the hotel
Non-guaranteed reservation - a written or oral request with a request to keep a certain number of beds at a specific time specified by the client, not confirmed by the reception
Initial reservation - a written or oral request with a request to keep a certain number of beds at a specific time specified by the client, who must meet certain conditions to become a full reservation
Room service - delivering meals, snacks or drinks ordered by the guest to the room by the staff
Sous chef - deputy chef
Hotel tariff - list of hotel services prices
Transfer - displacement of tourist groups (usually at short distances) between particular stages of the journey
Turn down service – a service consisting in the evening preparation of the guest room
Viza – a document authorizing a participant of a trip to enter the territory of a given country
Walk-in - A guest who entered the hotel straight from the street without a reservation
Hotel service – temporary accommodation and catering services along with a full range of additional services that the hotel has in relation to the guest
Additional services - services enabling the fulfillment of basic functions that meet the guests' expectations
VIP / Very Important Person - persons recognized by the hotel management as important persons for whom special admission procedures are applied
Voucher – a document with a specified value issued to the customer
Usługa hotelarska – czasowe świadczenie noclegowe i gastronomiczne wraz z pełną gamą usług dodatkowych, które hotel pełni w stosunku do Gościa
Usługi dodatkowe - usługi umożliwiające dopełnienie funkcji podstawowych wychodzące naprzeciw oczekiwaniom gości
VAT / Value Addet Tax - podatek od wartości dodanej
VIP / Very Important Person - osoby uznane przez dyrekcję hotelu za ważne osobistości, wobec których zastosowane są specjalne procedury przyjęcia
Voucher – dokument o określonej wartości wydawany klientowi
Pastry chef - confectioner
