First minute – an offer containing a discount for early booking and / or additional bonuses in this respect

Advance reservation - reservation made before the arrival date of the hotel (often it is used instead of "First Minute" term)

Inclusive price - total price, including all other fees

ADR / Average Daily Rate - income from the sale of rooms at a certain time divided by the number of roomnights sold in the same period (net price of a room without breakfast)

Rack rate - price of accommodation without discount

Last minute – the most-priced offers appearing a dozen or so days before the event

Last second – the most-priced offers appearing a few days before the event

RevPAR / Revenue Per Available Room - revenue per one available room

Rooming list - list of expected guests of the facility and the method of their accommodation

OV/OB (only bed)/BV – offer including only accommodation, no meals

Accommodation and taxi order - voucher for passengers canceled or late flights

Airport Shuttle – a bus for hotel guests that runs on the hotel - airport route

Kategoryzacja – verification by the team of the compliance of the application submitted by the owner of the accommodation facility with the actual state of the object, in relation to the requirements contained in the Regulation of the Minister of Economy of June 13, 2001, as amended

Non-price competition – the principle according to which, competition takes place through the quality of the product and not its price

Occupancy rate / Frekwencja - information on the percentage of hotel rooms used in relation to all rooms in the building

Frekwencja hotelowa - the ratio of the number of occupied rooms to the total number of rooms in the facility expressed as a percentage

Dumping - deliberate price reduction by a producer of goods or services, often below cost, to drive out competition from the market

E-commerce - electronic trade support, one of the most popular ways to sell rooms nowdays in hotels

Miejsce noclegowe - a place prepared for rent by the Guest

Minibar - most often a refrigerator in a furniture casing equipped with drinks and alcohols in small sizes and snacks

Odpowiedzialność hotelu – responsibility for the hotel guest's property

Outsourcing - using external subcontractors

Overbooking – the number of rooms reserved exceeds the number of available rooms in the facility

Overstay – Guest extending stay in the facility

PCM / Per Calendar Month - payment for a calendar month